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Playbook5 min read

How to answer every WhatsApp enquiry, even after hours

Practical steps any small business can follow to answer every WhatsApp enquiry quickly, including the ones that come in after you close.

Inside

  1. Why enquiries go cold
  2. Step 1: Put every enquiry in one place
  3. Step 2: Write your five most common answers
  4. Step 3: Set an away message that does real work
  5. Step 4: Ask for the details once
  6. Step 5: Decide who replies first

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