Playbook5 min read
How to answer every WhatsApp enquiry, even after hours
Practical steps any small business can follow to answer every WhatsApp enquiry quickly, including the ones that come in after you close.
Example · sample data
WhatsApp enquiry desk
Every enquiry answered, quoted and followed up. One inbox for WhatsApp, the website and ads, with AI replies your team approves.
Want one like this?Example: Kaveri Foods is a made-up business. Everything shown is sample data.
- 1Priya asks about hampers on WhatsApp
- 2The AI drafts a reply with the price
- 3Meera approves it, and it sends
- 4The quote and a follow-up are set
Sound familiar?
If any of these sounds like your business, this is the kind of system that helps.
“Enquiries after 7 pm wait until morning.”
By then, the customer may have asked someone else.
“Messages come in on WhatsApp, the website and Instagram.”
Nobody sees all of them in one place, so some get missed.
“We send a price, then forget to follow up.”
The order goes to whoever calls back first.
How it works.
What comes in, what the system does with it, and what your team gets out at the end.
In
- WhatsApp messages
- Website forms
- Enquiries from your ads
Your systemEnquiry desk
- Puts every enquiry in one inbox
- Drafts a reply with your prices
- Waits for your team's OK
Out
- The reply, from your number
- A quote, saved with the enquiry
- A follow-up on the right day
- 1
An enquiry arrives on WhatsApp, the website or an ad.
- 2
It lands in one inbox, with who sent it and what they want.
- 3
The AI drafts a reply using your prices.
- 4
Someone on your team checks it, changes it if needed, and sends it.
- 5
The quote is saved and a follow-up is set, so nobody is forgotten.
What you'd own.
At handover, all of this is yours. After the three free months, a support plan only if you want one.
- The full code for the inbox and the AI replies
- Every enquiry, reply and quote
- The WhatsApp Business account, in your name
- The documents to run it and change it
- Three months of free fixes and support
Where it runs, your choice
- Your accounts
- Set up in your name from the start.
- Our hosting
- We run it for you, and you can move it to your own accounts at any time.
Fits the tools you have.
We check your exact setup in the first conversation, before you get a quote.
It works with
What we'd need from you
- 1A WhatsApp Business number in your name
- 2Your price list or menu
- 3Who on the team approves replies
- 4Access to your website's form, if you have one
About this system.
Something we haven't answered? Ask us directly.
Does the AI send replies on its own?
Not unless you want it to. In this example, every reply is a draft until someone on your team approves it.
Can it use our own WhatsApp number?
It runs on a WhatsApp Business number in your name. If you already use one, we'll check in the first conversation how to bring it across.
What about enquiries from the website and ads?
They land in the same inbox, so your team answers everything from one place.
Which languages can it reply in?
We'll confirm in the first conversation, once we have seen the kind of messages and calls your business gets.
What happens to our enquiry history?
It's your data, kept in your accounts. It stays with you, even if you stop working with us.
What does it cost?
There are no set prices. We talk about what you need, then send an itemised quote for your build. After the three free months, a support plan is there if you want one, never required.
Want one like this?
Tell us how your team handles this today. We reply on WhatsApp, then we talk.